Job Description

• Eager to contribute to business growth by managing key operational tasks and collaborating with a supportive team of subject matter experts?
• Interested in an entrepreneurial opportunity to work alongside some of the industry’s best?
• Do you want to work with a company which has increased its headcount by 40% in the last year?

Practical Information:

Location: Dallas TX, US | Reports to: Senior Contracts Manager - Microsoft | Visa Requirements: Valid working visa for US | Language Requirements: Professional level English written and verbal | Work Arrangement: Remote or Hybrid | Learn more: crayon.com

As our new Operations Specialist, you will effectively manage the operational administrative tasks associated with the end-to-end process for Microsoft licensing annual billings and renewals. You will be supporting the Sales and Licensing Teams and wider business in retaining and growing our client base by managing incoming Quotes and Orders and owning the renewals process for Microsoft. In this role, you will be proactive in providing timely and accurate responses to quotes, invoices, orders, contracts, and renewals.

Key responsibilities will include:

• Assisting customers in making the best software investment decisions while supporting Sales and Specialist teams by facilitating discussions and driving optimal outcomes
• Pro-active annuity and renewals management , ensuring we deliver on-time, accurate annuity and renewal offerings, while optimization and cost management are a constant throughout the cycle
• Pre- and post-purchase process management , ensuring we maximize on the best possible price for our customers, seeing the purchase through to successful utilization and deployment
• Collaborating with vendors , mainly Microsoft
• Working with internal systems such as CRM, AX, Jira and Zendesk

Your Competencies:

• 3+ years of experience in a similar role such as Customer Service and Support, Software Specialist, Operations Specialist , etc.
• Experience with software and working on ERP/CRM systems (AX)
• Software license experience, with a focus on Microsoft
• Microsoft Licensing Certifications will be a plus

About You

• You are detailed with an analytical and solution-focused mindset
• You are a team player and an excellent team communicator
• You are customer- and service-oriented, with effective communication skills and a high level of accuracy

What's on Offer?

• Flexible PTO
• 401K
• Opportunity to work in a hybrid or remote environment
• Healthcare
• Maternity and Paternity Leave

At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, colour, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.

When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

Apply to join an award-winning employer!

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