**Company:** Total Shape
**Location:** Remote (Work from Home)
**Salary:** $1,000 – $1,300 USD per month (depending on experience)
**Position Overview:**
We’re looking for a dedicated **Technical Support Representative (Non-Voice)** to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.
**Responsibilities:**
* Respond to customer inquiries via email and chat in a professional, timely manner
* Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
* Guide users through processes step-by-step with clear instructions
* Escalate unresolved issues to the appropriate internal teams
* Maintain accurate records of support interactions
* Contribute to the development of help center articles and internal documentation
**Requirements:**
* Excellent written English with a friendly, professional tone
* Previous experience in technical support or customer service (non-voice preferred)
* Strong problem-solving skills and attention to detail
* Ability to handle multiple conversations and prioritize effectively
* Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus
* Comfortable using and explaining web-based platforms and basic troubleshooting steps
**Why Join Total Shape?**
* Fully remote role with flexible scheduling
* Competitive monthly compensation
* Supportive and collaborative remote team
* Opportunities for advancement and skills development
**To apply, please follow these instructions:**
1. **Search on Google** for “**Total Shape**” then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.
3. Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.
5. We will contact you if we believe you’re a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.
_*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for._
_We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email._
_If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***_
...Description Lickety Split Air, Plumbing, Electric is looking for a Customer Service Representative to join our growing team. If you have a great... ...as a personal concierge on every phone call that you take for home services Leave every customer feeling great about their...
...Hiring: Part-time Research Study Personnel (Pay up to $790/wk.) Due to demand, we are now accepting applications for personnel to participate in our local in-person and nationwide remote research studies. Description This gig is perfect for those looking for temporary...
...engage and connect people both on-site and online, to create a strong community of health.... ...and receive competitive pay. We provide personal and professional support, training and development... ...employment opportunities.**Personal Trainer - Bentonville, AR****Hours based on...
...advertising? If so, wed love to have you join our sales team! We need someone who understands the... ...hiring a new Account Executive (salary + commission) to help us bring innovative outdoor... ...and Experience Requirements High School Diploma or Equivalent Current and...
Overview: Join Our Team as a CNA Do you value the time you spend with your patients? Is it important to you that your patients and their... ...their families. About Agape Care Group As a regional leader in hospice and palliative care, Agape Care Group proudly serves patients...